Incoming call
Anna Sokolova
Alpha LLC · 04:32
Analysis in progress
72%
Call qualityInitial consultation
- Identified the need
- Clarified the timeline
- Presented the solution
- Did not handle the objection
- Did not record the next step
Speech Analytics
AI-powered platform for call quality assurance and employee coaching
Automatically analyzes sales calls at scale, scores them against your checklists, flags mistakes, coaches employees, and helps your team close more deals.
Works with your CRM
Meet CallMetrics 👋
An AI platform that automatically analyzes and evaluates conversations, helps train your employees, detects risks and automates manual work.
Calls reviewed212
Average score78,4%
Agent ranking7
| Date | Score | Agent | Direction | Greeting | Needs | Objections | Next step | Contact | Duration |
|---|---|---|---|---|---|---|---|---|---|
| 27.09 · 15:00 | 42,9% | Ekaterina Levitskaya | Outbound | 5 | 0 | 0 | 0 | +48 ** ***-02Max | 02:59 |
| 27.09 · 14:00 | 88,9% | Max Zhukov | Inbound | 10 | 10 | 5 | 10 | +48 ** ***-02Dmitry | 02:40 |
| 26.09 · 18:00 | 77,8% | Anna Kovalchuk | Inbound | 10 | 5 | 5 | 5 | +48 ** ***-02Andrey | 02:56 |
| 26.09 · 13:00 | 64,4% | Alexey Morozov | Outbound | 5 | 5 | 0 | 10 | +48 ** ***-02Victor | 02:55 |
| 25.09 · 17:00 | 91,1% | Maria Sergeeva | Outbound | 10 | 10 | 10 | 10 | +48 ** ***-02Elena | 03:12 |
| 25.09 · 16:00 | 56,7% | Igor Belyaev | Inbound | 5 | 0 | 5 | 0 | +48 ** ***-02Alexander | 02:34 |
| 24.09 · 15:00 | 83,3% | Olga Romanova | Inbound | 10 | 5 | 10 | 10 | +48 ** ***-02Irina | 02:48 |
How does CallMetrics work?
- 01
Calls are imported from your CRM
Based on rules you set: select calls by sales funnel stage, minimum duration, team, or employee. Native integrations are available for amoCRM and Bitrix24.
- 02
Transcribes audio into text
Each call is transcribed into structured text for analysis.
- 03
AI evaluates each call
It compares the conversation against your standards, checklist, and sales scripts.
- 04
Generates a report
A call score, coaching opportunities, and agent recommendations are ready immediately.
- 05
Returns results to the CRM
Results, comments, and tasks are sent back to the customer record in your CRM.
A clear report for every call
CallMetrics shows the overall score, the completion status of every checklist item, and actionable recommendations agents can use right away.
Checklist score
You can immediately see which standards were met and where the conversation needs attention.
Quotes and timecodes
Every score is backed by a quote from the call, so there is no need to search the recording manually.
Clear recommendations
Each agent gets a clear next step for improving the conversation.
Call score
Test-drive request follow-up
Max Zhukov · Outbound · 02:07
77,78%Overall score
ParameterScoreQuote and timeExplanationAgent recommendation
Introduction and call reason1 · Completed
«Hello! This is Max from the BMW dealership».
The manager introduced himself, named the company and referred to the test-drive request.
—
Checking whether it is a good time to talk1 · Completed
«May I ask whether this is a good time to talk?»
The manager directly checked whether it was convenient for the customer to talk.
—
Confirming interest in the model1 · Completed
«You requested a test drive of the X1, right?»
The manager confirmed the model and the purpose of the request.
—
Updating customer needs0 · Not completed
—
The manager asked about the color and test-drive availability, but did not ask about the purchase timeline or payment method.
Clarify key preferences, the purchase timeline and payment method.
Confirming contact details0 · Not completed
—
The manager did not verify the phone number for a reminder or the preferred contact channel.
Verify the contact number and preferred communication channel.
Book an online meeting with an expert
We will show you the platform, answer your questions, upload a sample of your calls for a quality assessment, and calculate your price.
or message us on Telegram or WhatsApp
CallMetrics helps the entire sales team
Every team member gets the insight they need to improve customer communication.
Makes the owner's life easier
Problem
It is not clear where the team loses customers and revenue: reports show the outcome, but not the reason.
How CallMetrics helps
Shows call quality across teams, communication risks, and sales improvement opportunities.
Helps the sales manager
Problem
It is impossible to listen to every call and quickly see which managers need help.
How CallMetrics helps
Automatically evaluates conversations against your checklist and flags managers, mistakes, and deals that need review.
Saves time for quality assurance specialists
Problem
Manual sampling takes hours and depends on subjective judgments.
How CallMetrics helps
Reviews every call against a consistent standard, with quotes, scoring explanations, and a ready-to-use report.
Helps sales managers sell more effectively
Problem
Feedback often comes too late and does not explain what to change in the next call.
How CallMetrics helps
Gives each agent a personalized recommendation and helps them practice the right skill.
Book an online meeting with an expert
We will show you the platform, answer your questions, upload a sample of your calls for a quality assessment, and calculate your price.
or message us on Telegram or WhatsApp
Platform pricing
You pay for the analysis volume, not the number of employees.
| Tokens | Approx. minutes (hours) | Price, $ | Discount |
|---|---|---|---|
| 5 000 000 | ≈ 1 000 (≈ 17 hrs.) | $48 | — |
| 25 000 000 | ≈ 5 000 (≈ 83 hrs.) | $228 | -5% |
| 50 000 000 | ≈ 10 000 (≈ 167 hrs.) | $432 | -10% |
| 100 000 000 | ≈ 20 000 (≈ 333 hrs.) | $864 | -10% |
Enter the approximate number of call minutes per month
500 minutes30 000 minutes
Recommended package5 000 000 tokens
$228 / month
Simple setup
Four steps to start automatic call quality checks.
- Create an account
Create an account and access your workspace.
- Connect your CRM
Connect CallMetrics to your CRM so calls are imported automatically.
- Create an evaluation checklist
Set quality criteria and scoring rules for your team.
- Launch a scenario
Choose which calls to analyze by minimum duration, employee, sales funnel stage, and more.
Frequently asked questions
Can I use my own evaluation checklist?
Yes. You define criteria, AI instructions, scoring scales and quality zones. You can allow partial scoring and exclude items that do not apply to a conversation.
How does the system select calls for analysis?
By scenarios: department or employee, direction, minimum duration, every Nth call, deal stage and CRM fields. When several scenarios match, the highest-priority scenario is used.
Can I check the settings before launch?
Yes. Upload audio to the checklist test area, get a transcript and check the AI score before enabling an automatic scenario. You can also view a ready-made demo without connecting a CRM.
What does CallMetrics identify in a conversation?
Depending on configuration: transcript, call type, summary, outcome, topics, negative sentiment and its causes, unwanted words, recommendations, next step, checklist score and additional fields.
What is sent back to the CRM?
You can save the analysis result to the CRM, fill in fields and create a task for the responsible employee. Actions are enabled in settings.
Can I review AI conclusions manually?
Yes. The call log includes a quality reviewer note and the option to run another evaluation. The scenario and checklist version are stored with the result. AI helps review calls, while final control stays with a person.
What happens to calls that do not match a scenario?
They remain in the journal with a skipped status and reason. You can see why a conversation was not analyzed and adjust the rules if needed.
What is included in the free test?
When you register, you receive free tokens to test the service on your own calls. No bank card is required. You can also view a ready-made demo without connecting your CRM.
How is pricing calculated?
Pricing is based on the actual number of tokens used. Core features are available in every package. The AI analyst is billed separately by tokens, and the cost of all requests is shown in the account. Custom terms are available for larger volumes.
Implementing CallMetrics is simple!
Take the first step: book an online meeting with an expert.
We will show you the platform, answer your questions, upload a sample of your calls for a quality assessment, and calculate your price.